Q & A

Q. How does the ordering process work?
A. You select the test you want online and open a confidential password-protected mailbox for yourself on our secure server.  With in two hours during the business day, you will receive an email indicating your Lab Requisition Form is ready to download. This is the form that you will print and take to the Lab that you chose during the ordering process.  No appointment is necessary at the lab Patient Service Center.  
    
At the Patient Service Center, you will present the laboratory requisition form to the receptionist. You will not need to present ID or pay any additional fees. A technician will draw the appropriate blood specimen for the tests you have paid for as indicated on your Laboratory Requisition Form from Health One.  If you have ordered a urine test, the technician will provide you with a collection cup & top and direct you to a private lavatory.
 
Usually the next business day, Health One receives your laboratory results electronically from the laboratory. We upload your results into your secure online mailbox, and then send you an email indicated your results are ready to download. You may then view and/or download your results at your convenience.

Q. I have downloaded the Laboratory Requisition Form but some fields are blank. Should I complete the form?
A.  No, the fields for "responsible party, primary insurance, relationship" etc. do not apply to those, like yourself, who have prepaid and self-ordered your own tests.

Q. I have downloaded the Laboratory Requisition Form. Should I sign it?
A. No, you should not sign the form. You have prepaid and have no further responsibility for payment. The "Account Billing" note near the top of your form will key the receptionist at the Patient Service Center to this fact.  Account Billing patients, such as yourself, do not need to present ID, provide insurance information or sign for more responsibility.

Q.  Do I need to contact Health One after going to the Patient Service Center?
A.  No, the lab will notify us when your results are ready, usually the next day (some tests take longer). However, you are always welcome to contact us anytime during the process.

Q. What Laboratory will do my testing?
A. We partner with the nation's two largest laboratories. The large laboratories have Patient Service Centers throughout the country which facilitate the internet-based laboratory testing program. Health One has established accounts with the major labs across the country since 1980 (there have been some name changes during those years).  
 
Q. Will I be able to read my laboratory results?
A. The laboratory provides the "Reference Interval" for each test that is reported on your results. The Reference Interval is the normal result. If any of your results are outside of the Reference Interval, the results will also be flagged to help draw your attention to this result. Any abnormal results should be followed-up with a personal physician consult. 

Q. Why use Health One?
A. We have the best prices and best customer service. Since 1980, we have provided lab tests in group workplace settings around the country, in our Alexandria, VA. health clinic, and to individuals using the Patient Service Centers.  For more background, see our corporate website: www.HealthOneInc.com.
 
Q. Will my insurance reimburse me for the cost of the lab tests I order?
A. Probably not. Normally with insurance involved, you would obtain a prescription from your physician during an office visit based on your physician’s determination that a medical need existed. Your physician would assign a diagnostic code associated with your lab test.  We cannot issue you a diagnostic code, and that will normally disqualify you for reimbursement.  .
 
Q. If more information is needed about my test results, whom should I consult?
A.  You should consult your personal physician.

Q. I haven’t received my lab results and it has been 24 hours.  What should I do? 
A. Some results take longer (refer to the test you ordered under "Tests Offered").  If you have not heard from us in the normal reporting time, please contact us by email or telephone from the Contact Us link.

Q. I placed my order and haven't received my form from Health One. 

A. You will receive an email and link to your lab requisition form typically within 2 hours from placing your order.  Please check your junk mailbox in case your spam filter was activated.   You can also contact us by email or telephone from the Contact Us link and we will assist you.  

Q. How do I determine what test(s) to order?
A. Please review each test profile on this website for details, review labtestsonline.org, or, best, consult your physician. 

Q.  Are my results confidential?
A.  Yes, but please feel free to use an alias and change your birth date slightly if you are concerned. This is the information that will provide to the laboratory for your testing.

Q.  If I order multiple blood tests, will I need to have more than one needle stick?
A.  No, just one needle stick. It is common to order multiple tests off of one blood draw.